Returns & Exchanges
  

Returns Policy

 

To arrange a return or report a problem with your order, simply send us an email and we will be happy to resolve your query. It must be sent back to the address we will provide within 30 days of receiving your goods. We recommend sending your items back using a tracked service as we are not liable for any lost items.

 

If you require a full refund, please state this on your email. All refunds are issued within 48 hours of returns being accepted. If you require an exchange, please make sure you include the full product name you want to exchange your order for. We can only exchange items to the same monetary value the item returned. We will send your replacement item to the default delivery address on your account, if you want the replacement sent to a different delivery address please make sure this is clearly marked on your email.

 

Please note:  we can not accept any returns that have been opened due to Health & Safety reasons. We can only accept returns that are in their original condition, & all goods are inspected on return. Please ensure that the goods are not damaged correctly. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund / exchange. 

 

Keys: Taste is subjective to each individual and therefore we will not be able to exchange or refund any itmes due to taste.

 

Disclaimer: 

 

While we work to ensure that product information is correct, manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and / or different information than those displayed on our site. We recommend that you not only rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. The content on this site is for reference purposes and is not intended to be a substitute for advice from a physician, pharmacist, or other licensed health professional. You should not use this information as self-diagnosis or for treating a health problem or disease.Contact your health care provider immediately if you suspect that you have a medical problem. Information and statements on dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. We assume no liability for inaccuracies or misstatements about products.

 

 

 

How do I arrange a refund or refund?

 

To arrange a return or report a problem with your order just contact us.

 

We will need to know your order number, the item you want to return, if you want to return or refund and the reason for return. Upon receipt of these details we will provide you with all the necessary information to arrange the return.

 

Please package the item securely to ensure adequate protection in transit.

 

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

 

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

 

 

 

What should I do if I receive an incorrect item?

 

We have high standards when it comes to packaging your order, but mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our best to solve your query with speed, ease and with absolute minimal inconvenience.

 

We will review each case individually when considering the return of the product; in some cases we may require additional information such as pictures so we can choose the best course of action. Our goal is to provide the best solution for you as soon as possible.

 

 

 

What should I do if my item is damaged?

 

While we may take care to prevent any damage to your goods during transit, it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

 

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting us. A member of our team will review the details and offer the best resolution to your query.

 

In some circumstances, we may require a copy of the damaged item in order to send a replacement or refund. Please do not dispose of the item before you are advised to do so by us.

 

 

 

I have an item missing from my delivery, what will I do?

 

If you have received a short delivery, please contact us as soon as you can.

We may require an image of your packaging to help with our investigation.

 

Please be advised that we will be notified of any discrepancies within 48 hours. 

 

 

 

Will you refund my postage costs to return an item?

 

We are more than happy to refund the postage cost to return an item where return is required due to our error. For example:

-If we sent you the wrong item

-If the item is damaged or defective

-Where you are returning a substitute item that you do not want to keep

 

We will not refund postage costs to return items that are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

 

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the test process. The cost of posting the item back to you will depend on the item and will be communicated to you after the test process has been completed.